At Paramsparsh, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery.
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The product is unused, unopened, and in its original packaging.
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The return request is made within 7 days of delivery.
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Proof of purchase (order ID / invoice) is provided.
❗ Products that are used, opened, or damaged due to customer mishandling are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Personal care, cosmetic, or hygiene products once opened.
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Perishable goods.
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Products purchased during clearance or special sale (if marked non-returnable).
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Gift cards or promotional items.
3. Return Process
To initiate a return:
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Email us at [your support email]
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Share your:
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Order ID
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Product Name
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Reason for return
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Clear images (if damaged/defective)
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Our support team will respond within 24–48 working hours.
If approved:
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We will arrange reverse pickup (if available in your area)
OR -
You may be asked to ship the product to our return address.
4. Refund Policy
Refunds will be processed under the following conditions:
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Once the returned product is received and inspected.
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If approved, the refund will be initiated within 5–7 business days.
Refund Method:
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Online payments → Refunded to the original payment method.
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Cash on Delivery (COD) → Refunded via bank transfer/UPI after details confirmation.
Please note that:
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Shipping charges are non-refundable (unless the product was damaged or incorrect).
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Bank processing time may vary.
5. Exchange Policy
We offer exchanges only in case of:
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Damaged products
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Wrong product delivered
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Manufacturing defects
Exchange requests must be raised within 7 days of delivery.
6. Order Cancellation Policy
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Orders can be cancelled before dispatch.
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Once the order is shipped, cancellation is not possible.
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Refund for cancelled orders will be processed within 5–7 business days.
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your bank/payment provider.
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If still not received, contact us at [your support email].
8. Contact Us
For any refund or return queries, please contact:
Paramsparsh Customer Support
📧 Email:paramsparsh1@gmail.com
📞 Phone: 7341116525
🌐 Website: www.paramsparsh.com